Terms and Conditions
Terms and Conditions
Driver to meet customer at the Information Desk. In an unlikely event of driver not being at the pick up point, the passenger must contact us by phone immediately.
If the booking time is less than 24 hours please call us to confirm your booking.
Prices are based on passengers being ready to travel at the time stated as booking time and the type of vehicle booked.
Saloon and Estate Cars can only carry maximum of 4 passengers. MPV 6 passangers and MPV+can carry maximum of 8 passengers. It is customer's responsibility to choose the correct type of vehicle.
*For all pickups from the airports, the waiting time is free for the first 60 minutes. A charge of £0.25 (25p) per minute will incur thereafter or customer can choose the pick up time to avoid the waititng charge.
There is no charge for flight delays.
All fares quoted are for specific pick up point to a specific drop point. Multiple drops will incur a charge of £5.00 within 3 miles of the first drop.
Extra £4.00 will be charged for the dropoff in Stansted Airport and Luto Airport.
There will be a handling charge of £4.00 for Credit Cards and Debit Cards.
We reserve the right to refuse to carry any passengers due to following reasons;
Passengers with excess luggage for the type of car booked
Passengers who are intoxicated
No refund will be given if customer provides wrong date and time.
Passengers are responsible for loading and unloading of their belonging and luggage. We will not accept any responsibility and liability for any loss or damages to any belonging and luggage.
Waiting time from a specific pick up address is 10 minutes. We reserve the right for The driver to proceed to the next fair unless instructed by the passenger. This waiting time is charged at £0.50(50p) per minute.
If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £6.00 for bank charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.
We reserve the right to cancel any journey due to adverse weather or unforeseen events. We won't give any compensation for late drop off or pick up due to traffic, bad weather and road works. Passengers should give enough time to reach their destination.
In case of cancellation there will be a cancellation fee stated in our Cancelation & Refund policy. Please study it carefully.
There will be an extra 50% Charge for booking on following dates:
24th December, 15:00 hours to 26th December 23:00 Hours
31st December, 15:00 hours to 1st January, 23:00 hours